FAQ’s

We are committed to keeping our staff and customers healthy and safe, but we cannot guarantee you won’t be exposed to COVID-19. We rely on you to protect yourself too:

• Reduced numbers and 3 hour circuit time.
• Failte Ireland Safety Charter certified.
• All staff have completed Covid Induction Day Training.
• Staff wear face coverings when in close proximity to others.
• Social distancing markers and reminders.
• One person per platform and per activity, unless from same bubble.
• Sanitising stations.
• Increased cleaning of cabin, toilets and surrounding area.
• On-line Waivers for digital signing.
• Removal of seating on decking area.
• Perspex screen at cabin.

Yes!

We have completed the Failte Ireland Safety Charter which certifies that we are operating in line with current Government public health advice and with safety and cleaning protocols in place.

Before returning to work, all our staff have completed online Covid Training, which includes symptoms, how to wash your hands, how to sanitise, social distancing and how to prevent the spread of Covid_19.

A Covid Induction Day has been completed by every member of staff, which includes our new procedures around the course, including close contact scenarios, cleaning regimes and equipment cleaning and monitoring.

Staff will be wearing full face-visors and/or face coverings when social distancing cannot be maintained, for their protection and yours.

In case you don’t know…

We are committed to keeping you healthy and safe, but we cannot guarantee you won’t be exposed to COVID-19. We rely on you to protect yourself too:

• Sanitise your hands often and avoid touching your face.
• Maintain your distance from others.
• Cover your mouth and nose when coughing or sneezing.
• Avoid touching surfaces.
• Do not come to Zipit if you or a member of your group are feeling unwell.
• Our Instructors would appreciate it if you wore a mask whilst you are getting harnessed.

If you or a member of your booking, has tested positive for Covid, the whole booking must be re-scheduled.

If a member of your booking has been contacted by the HSE and confirmed as a close contact of someone who is covid positive, the whole booking must be rescheduled.

We follow Government Guidelines

No!

All bookings must be made online in advance, to avoid congestion at the cabin.

We are monitoring bookings constantly

We are accepting all family groups that live together.

If you wish to have a birthday party or a group of children from separate households, and all parents have signed the waiver to agree that their child can participate, we will be happy to see you at Zipit BUT we cannot be held responsible for enforcing social distancing between the children, although we will do our best to encourage it. This will be the responsibility of the party hosts – so please think carefully before you decide to take on the challenge!

Yes

Our safety briefing numbers will be reduced, but you may be in with other people. Social distancing will be expected between bubbles. And we are lucky to operate in the outdoors, in an open forest setting.

Stay Home

Please don’t visit. Contact us prior to your visit and we will reschedule your booking. Anyone else on your booking will also be rescheduled. This is why we ask you to book your family unit or ‘bubble’.

Bring the bare minimum

Zipit will no longer offer used gloves, instead we ask that you bring your own gloves (not latex, fingerless or padded) which can be gardening gloves, cycling gloves or even woolly gloves. Alternatively, you can purchase them on arrival with contactless payment. We recommend the gloves we sell as the grip they have will help you and they will dry faster when you sanitise before starting each circuit. Price is €2 per pair.

We recommend bringing your own small sanitiser bottle, safely secured in a zipped pocket. We do have sanitising stations around the course, but it is always good to have one to hand.

Face coverings are optional, but scarves cannot be worn for safety reasons. We are closely monitoring government guidelines in this regard.

You can wear a bum bag or a small backpack.

All Waivers are online

We will have access to your digitally signed waiver online. All you need to do is ensure PARENTS/GUARDIANS OF CHILDREN HAVE SIGNED ON THEIR BEHALF, EVEN IF THE PARENTS ARE NOT ATTENDING ON THE DAY. You can send on the email to everyone in your group and ask them to sign. We will then be able to access this online, at the time of your arrival.

Keep your distance and sanitise

On arrival, Zipit will not be accepting any customer belongings into the cabin, for the protection of our staff. Please only bring what you can fit in a zipped pocket – keys, credit card, mobile phone and small sanitiser.

ONE PERSON ONLY from each group should approach the cabin window, marked ‘Reception’ using the guidelines on the ground for social distancing. Everyone else should stay off the decking area until they are called for harnessing.

Please do not bring additional non-participating guests into Zipit – only required supervisors should stay on site.

The cabin person will be behind a Perspex screen. If you wish to purchase anything (gloves, drinks, snacks) please use contactless payment.

If for any reason, you are required to complete a paper waiver, we will pass it to you through the hatch. Please sanitise before signing.

Yes it does

We have made some changes for social distancing, but we do still need to tighten and check your harness. This is why our instructors will be wearing a face covering and will sanitise between bubbles . Our Instructors would appreciate it if you wore a mask whilst you are getting harnessed. If you see that they have forgotten to sanitise, please ask them nicely! They won’t be offended. #allinthistogether.

We are working hard to avoid this

We have greatly reduced numbers to avoid queues. Training groups will be smaller and only one person per platform is now allowed. We do ask that people not participating are limited to no more than 2 people per booking. Anyone ignoring the social distancing rules between people other than their own bubble, may be asked to leave.

Not in Tibradden

Tibradden, Dublin – eco toilets. Sanitising only. If public toilets are not open in Farran and Lough Key, portaloos will be in place. In this instance, there will be no running water.

We have numerous sanitising stations around the course and at key points.

During Covid we ask you to use contactless payment if possible, no minimum spend required. Cash payments will be accepted.

We don’t know all the answers for Covid_19 but we can answer your questions on our operational changes. Please call us at Head Office on +353 (0)51 858008 or email info@zipit.ie